Once your business learns how to generate massive amounts of leads, it’s time to make sure you have a solid sales strategy in place. Without a good follow-up process, your leads are much less likely to convert into full-time, paying customers. We use Leadpages so when a new lead comes in it looks like this.
The ideal way to handle a new lead is to call them within 15 minutes of receiving it. Most people who are taking your offer are mobile users (80%) if you call within this time frame, you are fresh on their minds and they haven’t forgot about your great offer. You will have a better chance of booking this lead.
One thing that happens in today’s world is if people don’t recognize your phone number they don’t answer. Should that be the case, do not leave a voicemail. Hit redial and call back immediately. If they don’t answer this time leave a voicemail.
Script #1: Leaving A Voicemail for Someone Who Redeemed Your Offer
“Hi (Lead Name)! This is (Your Name) from (Your Company) and I just saw you requested a coupon for a (Your Offer) with us. I was calling to get it activated for you.
These passes are limited so please call me back as soon as you get this message so I can get you all set up. It takes 30 seconds and I don’t need any major info at all – just the day that you’d like to come in.
Thanks and I look forward to hearing back from you soon! Reach me directly at (Your Number).”
Adding text messages to your routine has been shown to get some pretty killer results.
Text messaging has a major advantage over phone calls and email because of its insane 98% open rate (for comparison, emails only have a 22% open rate). That great response is true for your small business too — based on a survey we did with business owners who used text messages to follow up with their leads booked about 70% to come in for their 1st appointment, and about 65% of those people showed up for their appointments. It’s a strategy that saves a ton of time and makes your follow-up process so much more efficient.
When text messaging your leads, remember that this could be the first actual contact someone has with your business. Wow them right from the start. Keep it short and to the point — the last thing you want is for someone to feel like they’re being spammed. Here’s a sample script:
Hi [Contact Name]! My name is [Your Name]. Thanks for getting your coupon for**** with [Company Name]! What day and time is best for you to come in for your *******?
If you generate a heavy amount of leads through your marketing campaign, you could end up texting that message anywhere from 10 – 15 times a day.
Fortunately, there’s an awesome solution to send scripted text messages super easily. It’s called text replacement. Think of it as auto-corrects more sophisticated cousin who does exactly what you tell it to. Here’s how to set it up for both iOS and Android:
Open the settings on your iPhone or iPad. Choose General, then Keyboard, then Text Replacement. Tap the plus sign to add a new text replacement and follow the steps above.
To send a message using your text replacement, type your shortcut word and hit space. Your script will auto-populate.
Open the settings on your Android device. Choose Language & input, then Personal dictionary. Tap the plus sign to add a new text replacement.
Android devices have a much shorter character limit for the phrase than iOS devices, so shorten the script significantly. Make it a quick sentence like in the example above.
To send a message using your new replacement, type your shortcut word. Your replacement phrase will pop up in the suggestions box. Choose the replacement phrase and send your message.
Text replacements take only a minute or two each to set up, and they come in super handy when you have 10 or more new leads to contact in 1 day.
Text messaging is an effective way to reach leads who may not be the fastest to respond to phone calls or emails. And when you use text replacements, it makes the entire follow-up process way more efficient. This is just one of the many techniques you can use to get your business leads into your office for their first appointment.